cleaning and care
Our cleaning commitment to you
absolutely clean
We use multiple responsible cleaning processes, each one selected for the individual needs of the garment. We use biodegradable detergents free of added fragrances and zeolites. We do not use (and have never used) any halogenated solvents such as perchlorethylene (PERC).
After going through our deep cleaning processes, most parts go through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any further handling.
Wrapped and ready to use
We use poly plastic sleeves to protect the garments in our shared closet. As soon as the garments are cleaned and ironed, they are sealed to keep them clean and protect them from whatever elements, including human contact, they may encounter on their journey to the next customer.
Item sealing also helps preserve the quality and lifespan of a garment. The more a garment can be rented, the more it contributes to our sharing economy, which we hope will ultimately contribute to less clothing waste.
Reduction of single-use packaging
We ask all of our RTR customers to return their plastic covers and hangers when they return their rentals in our reusable garment bags so they can be recycled or reused.
Our recycling partner, Trex, transforms our plastic bags into alternative building materials to wood, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to return your hangers with your shipment - RTR cleans and reuses them too!
Our cleaning process
DEEP CLEANING
Each item goes through a wet, dry,
spot cleaning or hydroxyl process,
depending on your specific needs.
QUALITY ASSURANCE
All items are inspected to ensure
they are in excellent condition and
ready to use.
STEAM TUNNEL
Most items are steamed between
248 °F and 302 °F for more
cleaning and wrinkle removal.
CARE AND REPAIR
Each element is checked for any
repair required by our expert
seamstresses
Our care and commitment to you
Keep Associates Healthy
We prioritize the health and safety of both our customers and our RTR warehouse team. We continue to meet or exceed all relevant health and social distancing guidelines at our RTR warehouses.
absolutely clean
We use multiple responsible cleaning processes, each one selected for the individual needs of the garment. We use biodegradable detergents free of added fragrances and zeolites. We do not use (and have never used) any halogenated solvents such as perchlorethylene (PERC).
After going through our deep cleaning processes, most parts go through a steam tunnel between 248°F and 302°F and are immediately sealed in plastic to protect them from any further handling.
Wrapped and ready to use
We use poly plastic sleeves to protect the garments in our shared closet. As soon as the garments are cleaned and ironed, they are sealed to keep them clean and protect them from whatever elements, including human contact, they may encounter on their journey to the next customer.
Item sealing also helps preserve the quality and lifespan of a garment. The more a garment can be rented, the more it contributes to our sharing economy, which we hope will ultimately contribute to less clothing waste.
Reduction of single-use packaging
We ask all of our RTR customers to return their plastic covers and hangers when they return their rentals in our reusable garment bags so they can be recycled or reused.
Our recycling partner, Trex, transforms our plastic bags into alternative building materials to wood, which we think is an amazing way to reuse and extend the life of plastic. Don't forget to return your hangers with your shipment - RTR cleans and reuses them too!
Our cleaning process
DEEP CLEANING
Each item goes through a wet, dry,
spot cleaning or hydroxyl process,
depending on your specific needs.
QUALITY ASSURANCE
All items are inspected to ensure
they are in excellent condition and
ready to use.
STEAM TUNNEL
Most items are steamed between
248 °F and 302 °F for more
cleaning and wrinkle removal.
CARE AND REPAIR
Each element is checked for any
repair required by our expert
seamstresses
Our care and commitment to you
Keep Associates Healthy
We prioritize the health and safety of both our customers and our RTR warehouse team. We continue to meet or exceed all relevant health and social distancing guidelines at our RTR warehouses.