RETURNS AND SHIPPING

SHIPPING IS FREE

MINIMUM ORDER €79

When a customer buys in the THANNAC online store, her order will be sent within a maximum period of 48 hours, not counting Saturday and Sunday, when transport does not work. If the destination is any city on the Peninsula, delivery will take place within 24 hours of placing the order. Orders placed after 3:00 p.m. on Friday and until 12:00 p.m. on Sunday will be shipped on Monday.

If the order does not reach the total of €79, the order can be processed and sent with the same delivery time mentioned, but with a transport cost of €4.99 that will be charged at the end on the payment screen.

At THANNAC we are dedicated to ensuring that purchases are received by customers in the shortest possible time. It is our commitment. The fact that the transport is free does not mean that it is of poor quality or that it does not go directly to the customer's home. SHIPPING IS FREE for minimum purchases of €79 and will be sent with a 24-hour service by MRW, GLS or door-to-door POST.

If for any reason we could not meet the delivery date, we will inform the client of this circumstance so that they always know what situation their shipment is in.

Once we deliver the package to the transport company, it will immediately send the client an SMS with all the information of her package and the tracking number, so that she can have timely information on where her shipment is.

For the purposes of these Conditions, it will be understood that the "delivery" of your purchase has occurred, at the time of receipt of the same at the agreed delivery address, which is recorded on the delivery note of the transport company.

A few items may need three days to be shipped, due to the type of fabric, and this is always indicated in the product description so that the customer knows it from the first moment.

SHIPPING COST ACCORDING TO DESTINATION:

PENINSULA FREE SHIPPING for all purchases. The order will be sent on the peninsula by the carriers MRW, GLS or CORREOS with a 24-hour delivery service for cities and 48 hours for other towns.

BALEARIC ISLANDS, CEUTA AND MELILLA shipments will have a supplement of €8, and the delivery time is 2/3 working days.

CANARY ISLANDS the shipping cost will be €20 with a minimum purchase of €100 and the delivery time ranges from 2/5 working days.

EUROPEAN COMMUNITY Minimum orders of €189 and the shipping cost will be €20, the delivery time varies depending on the country with a maximum of 5/6 days

OTHER COUNTRIES Minimum orders of €500 and the shipping cost will be €98, and the delivery time will be 10-15 days, although it will depend on the continent and country in particular. Please consult us at info@thannac, we will use the easiest and safest shipping method, and we will give you the delivery date of your purchase, we work with specialists.

RETURN CONDITIONS

RETURNS ARE ALLOWED WITHIN 14 DAYS,

If the product or products received are not to the customer's liking, and you want to return it/s, you can do so, write a WhatsApp to 658604642 requesting the return, and you must pack it indicating on the outside:

THANNAC

Avda de Alfonso XIII, 75 28016 Madrid - SPAIN

indicating your name, mobile number, and order number on the package return address. IT IS NOT NECESSARY TO INCLUDE THE INVOICE, since it is always available on this website and you can consult and print it at any time. THANNAC will send to pick it up.

The product must be sent in perfect condition and with its original labeling, within 14 days of receipt.

If the client has any questions, she can contact us through our email info@thannac.es or by WhatsApp number +34658604642.

As soon as THANNAC receives the returned product(s), we will verify it and immediately pay the customer the amount thereof, in the form in which they paid for their purchase. It is a simple and safe process. If the purchase consists of several items, you can return the one you don't like and keep the one(s) you want.

The return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.

NO RETURNS WILL BE ACCEPTED OF CEREMONY OR PARTY ITEMS, AS WELL AS ACCESSORIES OR COMPLEMENTS, this is duly indicated in the product description.