SHIPPING IS FREE

MINIMUM PURCHASE €59

How long will it take for your purchase to arrive?

When a customer purchases from the THANNAC online store, they WILL RECEIVE their purchase within a maximum of 6/8 business days , not including Saturdays and Sundays, when shipping is closed. We ship to almost the entire world. If the destination is NOT a city or a remote location , delivery may be delayed by two more days, or 10 business days.

Shipping is free for purchases over €59. If your total purchase is less than €59, we will not be able to ship it if it is determined to be less than €59 at the end of the purchase.

At THANNAC , we're committed to ensuring customers receive their purchases as quickly as possible, but our prices don't allow for faster shipping. Free shipping doesn't mean it's poor quality or that it won't go directly to the customer's home. Shipping is free for purchases of €59 or more, delivered to the address you provide. That's our commitment.

If for any reason we are unable to meet the delivery date, we will inform the customer of this circumstance so they always know the status of their shipment.

Once we deliver the package to the shipping company, they will immediately send the customer an SMS with all the package information and the tracking number, so they can have up-to-date information on the location of their shipment.

For the purposes of these Terms and Conditions, your purchase will be deemed to have been "delivered" upon receipt at the agreed delivery address, as recorded on the shipping company's delivery note.

RETURN CONDITIONS

RETURNS ARE ACCEPTED WITHIN 14 DAYS OF THE

DELIVERY DATE

If the product(s) received are not to the customer's liking and they wish to return it/them, they can do so. The customer must send a WhatsApp message to 658604642 or email to info@requesting a return. They must pack it and wait for us to send them the label that they must stick on the outside of the package. They will also be indicated a collection point where they can deposit the return. IT'S ALL FREE, but you must follow our instructions . You cannot return the package to our showroom or use any other means to send it. We will send you an email with the label that you must print and stick on the outside of the package. You must deposit the package at a collection point near your home, which we will also clearly indicate. It is a reliable and safe method. We are located in Madrid (Spain), and you can ask us any questions, but the customer must follow the instructions. YOU MUST REQUEST THE RETURN BY EMAIL.

IT IS NOT NECESSARY TO INCLUDE THE INVOICE, as it is always available on this website and can be viewed and printed at any time. THANNAC will send for the package.

The product must be returned in perfect condition and with its original labeling within 14 days of receipt. If you write to us within those 14 days, you've met the deadline, so even if it takes us a day or two to send you the return label, you'll definitely have met the deadline.

If you have any questions, please contact us via email at info@thannac.es or WhatsApp at +34658604642.

As soon as THANNAC receives the returned product(s), we will verify them and immediately refund the customer in the same way they paid for their purchase. It's a simple and secure process. If your purchase includes multiple items, you can return the one you don't like and keep the one(s) you want.

Returns will not be accepted for products that are not in the same condition as when received, or that have been used beyond the mere opening of the product.

PARTY OR CEREMONY ITEMS.

Returns on ceremonial or party items will not be accepted except within 24 hours of receipt, which will be made on a Wednesday, with returns due on Thursday. This is considered the time required to try the item on and verify it meets the customer's expectations. Within this 24-hour period, the customer must write to THANNAC at info@thannac.es, requesting collection. THANNAC will arrange for the collection and payment for the purchase.

ACCESSORIES AND ADD-ONS also cannot be exchanged. This detail is clearly indicated in the product description.