SHIPPING IS FREE

MINIMUM PURCHASE 39€

How long will it take for your purchase to arrive?

When a customer makes a purchase in the THANNAC online store, they WILL receive their purchase within a maximum of 6/8 working days , that is, not counting Saturdays and Sundays, when transport is not available. We ship to almost the entire world. If the destination is NOT a city or is a remote location , delivery may be delayed by two more days, that is, 10 working days.

Shipping is free for purchases over €39. If your total purchase is less than €39, we will not be able to send it to you if it is found to be less than €39 .

At THANNAC we are committed to ensuring that customers receive their purchases in the shortest possible time, but the prices we offer do not allow for faster transport. Just because transport is free does not mean that it is of poor quality, or that it does not go directly to the customer's home. SHIPPING IS FREE for minimum purchases of €39 and is delivered to the address you indicate. This is our commitment.

If for any reason we are unable to meet the delivery date, we will inform the customer of this circumstance, so that they always know the status of their shipment.

Once we deliver the package to the transport company, it will immediately send the customer an SMS with all the details of their package and the tracking number, so that they can have timely information on where their shipment is.

For the purposes of these Conditions, your purchase will be deemed to have been "delivered" at the time of receipt at the agreed delivery address, as recorded on the delivery note of the transport company.

RETURN CONDITIONS

RETURNS ARE ACCEPTED WITHIN 14 DAYS FROM THE

DELIVERY DATE

If the product or products received are not to the customer's liking, and he/she wants to return it/them, he/she can do so. The customer must write a WhatsApp to 658604642 or email to info@requesting the return, and must package it and wait for us to send him/her the label that must be stuck on the outside of the package and he/she will also be told a collection point where he/she can deposit the return. IT'S ALL FREE but you must follow our instructions . You cannot return the package to our showroom, or use another means to send it, we will send you by email the label that you must print and stick on the outside of the package and you must deposit the package at a collection point close to your home, which we will also clearly indicate. It is a reliable and safe method, we are in Madrid (Spain) and you can ask us any questions, but the client must follow the instructions. YOU MUST REQUEST THE RETURN BY EMAIL.

IT IS NOT NECESSARY TO INCLUDE THE INVOICE, as it is always available on this website and you can consult and print it at any time. THANNAC will send to collect the package.

The product must be returned in perfect condition and with its original labeling, within 14 days of receipt. If you write to us within those 14 days, you have complied, so even if it takes us a day or two to send you the return label, you will have met the deadline. THERE WILL BE NO PROBLEM.

HEAVILY DISCOUNTED ITEMS.

The RETURN PERIOD for these items, whose discount is equal to or greater than 50%, must be a maximum of 4 days from the moment of receipt.

If the client has any questions, they can contact us through our email info@thannac.es or by WhatsApp number +34658604642.

As soon as we receive the returned product(s) at THANNAC , we will check it and immediately refund the amount to the customer, in the same way that they paid for their purchase. It is a simple and secure process. If the purchase consists of several items, you can return the one you do not like and keep the one(s) you want.

Returns will not be accepted for products that are not in the same condition as when they were received, or that have been used beyond simply opening the product.

PARTY OR CEREMONY ITEMS.

RETURNS OF CEREMONIAL OR PARTY ITEMS WILL NOT BE ACCEPTED, EXCEPT WITHIN 24 hours of receipt, which will take place on a Wednesday and the return will be made on Thursday. This will take into account the time needed to try it on and check if it meets the customer's expectations. Within this 24-hour period, the customer must write to THANNAC at info@thannac.es, requesting collection, and THANNAC will take care of collecting it and paying for the purchase.

ACCESSORIES AND COMPLEMENTS are also not eligible for exchange. This detail is duly indicated in the product description.