SHIPPING & RETURNS
SHIPPING IS FREE
MINIMUM ORDER €39
How long will it take for your purchase to arrive?
When a customer buys in the THANNAC online store, her order will be sent within a maximum period of 2/3 days, not counting Saturday and Sunday, when transport does not work. If the destination is any city on the Peninsula, the delivery will take place in 2 days from the time the order is placed. Orders placed after 3:00 p.m. on Friday and until 12:00 p.m. on Sunday will be shipped on Monday.
Shipping is free for purchases of more than €39. If your total purchase is less than €39, the transport cost is €2.99, which will be charged at the end, on the payment screen, when the order is totaled and It is checked if it reaches €39.
At THANNAC we are dedicated to ensuring that purchases are received by customers in the shortest possible time. It is our commitment. The fact that the transport is free does not mean that it is of poor quality, or that it does not go directly to the customer's home. SHIPPING IS FREE for minimum purchases of €39 and will be sent with a 2/3 day service by MRW, GLS or CORREOS EXPRESS, from door to door. It is our commitment.
If for any reason we could not meet the delivery date, we will inform the client of this circumstance so that they always know what situation their shipment is in.
Once we deliver the package to the transport company, it will immediately send the client an SMS with all the information of her package and the tracking number, so that she can have timely information on where her shipment is.
For the purposes of these Conditions, it will be understood that the "delivery" of your purchase has occurred, at the time of receipt of the same at the agreed delivery address, which is recorded on the delivery note of the transport company.
A few items may need three days to be shipped, due to the type of fabric, and this is always indicated in the product description, so that the customer knows it from the first moment.
SHIPPING COST ACCORDING TO DESTINATION:
PENINSULA FREE SHIPPING for all purchases. The order will be sent in the peninsula by the carriers MRW, GLS or CORREOS with a delivery service of 2/3 days for cities and for the rest of towns. When the destination is very isolated populations, which do not have daily transport distribution, the delivery time may be 3/4 days.
BALEARIC ISLANDS, CEUTA AND MELILLA All shipments will have a supplement of €3, and the delivery time is 3 working days.
CANARY ISLANDS the shipping cost will be €10 with a minimum purchase of €100 and the delivery time ranges from 2/5 working days.
EUROPEAN COMMUNITY Minimum orders of €169 and the shipping cost will be €15 the delivery time varies depending on the country with a maximum of 6 days
OTHER COUNTRIES Minimum orders of €160, the shipping cost will be €35 and the delivery time will be 10-15 days, although it will depend on the specific continent and country. Please consult us at info@thannac, and we will use the easiest and safest shipping method, and we will give you the delivery date of your purchase. We ship through the best transport companies. THANNAC is not responsible for the customs expenses of the country of destination.
RETURNS ARE ALLOWED WITHIN 14 DAYS,
If the product or products received are not to the customer's liking, and they want to return it/s, they can do so. The client must write a WhatsApp to 658604642 or email to info@requesting the return, and must pack it indicating on the outside:
Avda de Alfonso XIII, 75 28016 Madrid - SPAIN
indicating your name, mobile number, and order number on the package return address. IT IS NOT NECESSARY TO INCLUDE THE INVOICE, since it is always available on this website and you can consult and print it at any time. THANNAC will send to pick it up.
The product must be returned in perfect condition and with its original labeling, within 14 days of receipt.
If the client has any questions, she can contact us through our email firstname.lastname@example.org or by WhatsApp number +34658604642.
As soon as THANNAC receives the returned product(s), we will verify it and immediately pay the customer the amount thereof, in the form in which they paid for their purchase. It is a simple and safe process. If the purchase consists of several items, you can return the one you don't like and keep the one(s) you want.
The return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.
NO RETURN OF CEREMONY OR PARTY ITEMS WILL BE ACCEPTED, EXCEPT WITHIN 24 hours after receipt, which will take place on a Wednesday so that the return can be made on Thursday. The customer must write to THANNAC at email@example.com within 24 hours of receiving it, requesting the collection, at THANNAC we will take care of collecting it and paying for the purchase.
THE ACCESSORIES AND COMPLEMENTS do not admit changes either. This detail is duly indicated in the product description.